Question 1

How long does it take to receive the photos?

Accepted Answer

Photos are delivered within 24-48hrs.

Question 2

Who do you work with?

Accepted Answer

I am happy to assist you whatever your connection is to the property. Our clients range from home owners, real estate agents and brokers, developers, and even AirBnB hosts. We aim to serve any and all clients who could use our photography expertise.

Question 3

How long does it take to photograph a listing?

Accepted Answer

I usually spend between 30-60 minutes on site, with larger properties and special services taking somewhat longer. In order to assure prompt and timely service, the property must be open house ready by the time the photographer is scheduled to arrive.

Question 4

How soon should I schedule?

Accepted Answer

Services should be ordered as early as possible in order to accommodate your scheduling needs. However, clients should still contact us even with tighter schedules as we strive to work out a solution to any problem.

Question 5

How should I prepare for the property?

Accepted Answer

Download our Prep Guide.

Question 6

What is the best way to book you?

Accepted Answer

We encourage all clients to book online for the fastest service at LINK. If a time is not available that doesn’t meet your needs we encourage you to reach out to Ivan at 973-392-4806 for possible accommodations.  When ordering, please have the address, size of the property, and any additional requests on hand so we can accurately assess the services and timeframe that would best serve your needs. You may also reach us at 973-392-4806 or email me at ivan@vbiphotography.com

Question 7

Can you still photograph in the rain?

Accepted Answer

Yes, the sky is replaced by editing.  Just keep in mind that the ground will appear wet on outside images, which actually gives it a nice look.

Question 8

How to book online? (Tutorial Video)

Accepted Answer

Watch the tutorial video below.

Question 9

Do you offer Matterport or Zillow 3-D?

Accepted Answer

We use I-guide for all our 3D tours as it offers the best flexibility and bang for your buck.  But if requested we do offer Matterport or Zillow 3D.

Question 10

What happens if the electricity of the house is not working?

Accepted Answer

As long as there is enough natural light the house will be able to get photographed.

Question 11

When is the payment due?

Accepted Answer

Payment is due as soon as we finish shooting your property and photos are delivered.   An invoice will be e-mailed to you for you at the conclusion of the appointment.

Question 12

What type of payment due you take?

Accepted Answer

We take credit cards, cash, Zelle, and check as payment.

Question 13

What happens in inclement weather situations?

Accepted Answer

It is up to the client to decide whether the weather poses a sufficient obstacle to a successful shoot. Please contact us promptly with your decision so we make scheduling adjustments. We encourage clients to consider a rescheduling when: Heavy rain is forecasted. If light rain is expected for a drone shoot. Fog is expected owing to the difficulty of altering images to reflect nicer conditions. If snow is forecasted owing to the chance that the snow may negatively affect the property’s visual appeal. Cloudy days are not at all a problem provided no rain/snow is expected. Often, lighting is best on days moderate cloud cover. If for any reason the weather poses a risk to our photographers (such as severe storms, blizzards, hurricanes, etc.) we will reschedule the shoot on our own accord and with no charge to you.

Question 14

How do I reschedule or cancel?

Accepted Answer

You may reschedule by calling 973-392-4806 or cancel by emailing your request to ivan@vbiphotography.com. But please cancel at least 24 hours in advance to avoid a cancellation fee.

Question 15

What rooms and areas are photographed?

Accepted Answer

Typically, the entire property and all rooms are photographed. If for some reason you want to ignore or downplay some portions of the property please let your photographer know.

Question 16

What is your cancellation policy?

Accepted Answer

Cancellations owing to inclement weather do not incur a cancellation fee, with all other cancellations requiring 24 hours of notice. Any cancellations made within 24 hours will incur a fee equal to 50% of the total booking fee, including the following instances:
1.An unprepared site for shooting that would require more than 30 minutes of preparation to be readied or the client decides to reschedule. However, no charge will be incurred if another unit on the property is ready to be photographed during the time the photographer is on-site.
2. Transport delays on the part of our client in excess of 30 minutes.
3. Tenants that refuse entry to the photography team.
4. The photographer cannot access the property owing to a mistake on the part of the client to adequately arrange for access.
5. The client is not present for the appointment.

Question 17

Can you take photos of nearby a town or mall?

Accepted Answer

Large features, and/or off-premise amenities are subject to an additional charge.  Unless stated otherwise, lifestyle and city photos are not inclusive and should be booked as an add-on.

Question 18

How do I download the photos?

Accepted Answer

You will receive an email with links to download photos.  You can also log into your portal and download from there.

FAQ